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Tech Tip: Router Settings

This one is a tricky one with router settings. We have found recently that WiFi devices have had trouble communicating with routers set to WEP WiFi security. Devices with troubles include: Onkyo receivers, Airport Express, and Elan HR2 remotes. When the router was...

Tech Tip: Security System Demo

When we demonstrate a security system operation to a customer, we want to be thorough, consistent, and concise. We want the customer to understand the operation of their system, but don’t want to overload them with more than can be remembered. In a security demo this...

Tech Tip: Keeping it Clean

This one is to show you our process and how we keep our work area neat and clean. Our standard installation SOP (Standard operating procedure) is: Drill holes  Pull wires Wash your hands Mount, terminate, program Test Demo Paperwork and payment Note the “Wash your...

Tech Tip: Sunfire Subwoofer Hookup

Subwoofer Hookup For many subwoofers on the market, the subwoofer has an “LFE” input (Low Frequency Effects). We run an RG59 cable from the receiver LFE output, hook it up, and all is well. Sunfire Subwoofer Hookup Sunfire subwoofers do NOT have an LFE input. For...

Tech Tips: Lightening Strikes

This one is a little timely because we have had 2 customers call in already today after a “lightening strike” with alarm panels that have stopped talking to the keypads. The symptom on these happens to be “OC” or “Open Circuit”. “OC” Will be accompanied by the keypad...

Tech Tips: Door Sensors

Here is our priority for where to place door contacts on a new construction door. Door sensors where possible ( we run wire through keypad if possible) 1st choice: Press-to fit installed door handle side 2nd choice: Press-to fit installed top 3rd choice: located in...

Tech Tip: Alarmnet Cellular Communicators

Most of the systems we install now use Alarmnet cellular communicators rather than traditional telephone lines. So where should the radio go? An easy option is at the panel – no extra wires to run, etc… That isn’t always the best option. Where do we put the panel in a...

Tech Tips: How we make that vac-pan hole

In the vacuum parts, we have a wood saw that can be used for cutting out the 2×4 at the bottom of the wall. This saw is marked with the size and shape of the vac-pan. If you cut too little out, the vac-pan won’t fit. If you cut too much, you won’t have anything...

Tech Tip: Tech Communication

Today’s tip is short and sweet: Communication is the key. We always keep this in mind when taking care of customers. The best way to ensure a good service experience is GOOD COMMUNICATION both internally and with the customer. As a contrast,  we tell our...
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Hawkeye Security & Electronics

Hawkeye Security & Electronics