by [email protected] | Jun 27, 2014 | Commercial Security, Residential Security, Tech Tips
If you get a “Check” on your system, it usually is associated with a zone number on Honeywell systems indicated a trouble condition that needs to be “checked out”. It can be caused by many things, and it is important to understand for good troubleshooting. Here... by [email protected] | Jun 25, 2014 | Tech Tips
This one is a tricky one with router settings. We have found recently that WiFi devices have had trouble communicating with routers set to WEP WiFi security. Devices with troubles include: Onkyo receivers, Airport Express, and Elan HR2 remotes. When the router was... by [email protected] | Jun 23, 2014 | Tech Tips
When we demonstrate a security system operation to a customer, we want to be thorough, consistent, and concise. We want the customer to understand the operation of their system, but don’t want to overload them with more than can be remembered. In a security demo this... by [email protected] | Jun 20, 2014 | Tech Tips
This one is to show you our process and how we keep our work area neat and clean. Our standard installation SOP (Standard operating procedure) is: Drill holes Pull wires Wash your hands Mount, terminate, program Test Demo Paperwork and payment Note the “Wash your... by [email protected] | Jun 18, 2014 | Tech Tips
Subwoofer Hookup For many subwoofers on the market, the subwoofer has an “LFE” input (Low Frequency Effects). We run an RG59 cable from the receiver LFE output, hook it up, and all is well. Sunfire Subwoofer Hookup Sunfire subwoofers do NOT have an LFE input. For... by [email protected] | Jun 16, 2014 | Tech Tips
This one is a little timely because we have had 2 customers call in already today after a “lightening strike” with alarm panels that have stopped talking to the keypads. The symptom on these happens to be “OC” or “Open Circuit”. “OC” Will be accompanied by the keypad... by [email protected] | Jun 13, 2014 | Tech Tips
Here is our priority for where to place door contacts on a new construction door. Door sensors where possible ( we run wire through keypad if possible) 1st choice: Press-to fit installed door handle side 2nd choice: Press-to fit installed top 3rd choice: located in... by [email protected] | Jun 11, 2014 | Tech Tips
Most of the systems we install now use Alarmnet cellular communicators rather than traditional telephone lines. So where should the radio go? An easy option is at the panel – no extra wires to run, etc… That isn’t always the best option. Where do we put the panel in a... by [email protected] | Jun 9, 2014 | Tech Tips
In the vacuum parts, we have a wood saw that can be used for cutting out the 2×4 at the bottom of the wall. This saw is marked with the size and shape of the vac-pan. If you cut too little out, the vac-pan won’t fit. If you cut too much, you won’t have anything... by [email protected] | Jun 6, 2014 | Tech Tips
Today’s tip is short and sweet: Communication is the key. We always keep this in mind when taking care of customers. The best way to ensure a good service experience is GOOD COMMUNICATION both internally and with the customer. As a contrast, we tell our...
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