This one is a tricky one with router settings. We have found recently that WiFi devices have had trouble communicating with routers set to WEP WiFi security. Devices with troubles include: Onkyo receivers, Airport Express, and Elan HR2 remotes. When the router was switched to WAP mode, it worked flawlessly.
These tech tips are intended to provide insights to small nuances to help with many different products we offer. It is the small attention to detail that separates an outstanding job from an OK one. Although these apply primarily to technicians, they will help others gain insight to what the technicians do – in small doses.