Tech Tip: The Wire we Need and Use

When our techs are stocking their trucks, they should have a small supply of coax, cat5, and speaker wire. The intention is that if you are on a service call, you will be able to get out of a pinch. They shouldn’t be full boxes. Our trucks aren’t big enough to house...

Tech Tip: Cat5e & Cat6 installation

“Category-5 enhanced” cable (or Cat5e) and cat6 are types of “Unshielded Twisted Pair” (or UTP) wire. In other words, there are 4 pairs or twisted wires. The magic of UTP is that the twists have noise immunity.   If you think about it, an antenna on your car or the...

Tech Tip: The REAL Problem

Since our customers are the most important aspect of our business we really try to listen to them. Unfortunately, we have found that the problem the customer first brings up is usually NEVER the real problem. If a customer knew what was wrong and could diagnose the...

Tech Tip: Response Times from CMS

Some of you have asked about our third party CMS response times. So here they are from the past few years.  2012 Total Telephone Calls:  1,648,680 2012 Total Telephone Calls over 60 second hold:  21 2013 Total Telephone Calls:  1,653,877 2013 Total Telephone Calls...

Tech Tip: CO2 Detectors

A small chemistry lesson: CO2, or Carbon Dioxide is a naturally occurring compound in our atmosphere. It is taken in by plants, who put off O2 (Oxygen) in return. While this gas is not beneficial, it is not harmful to humans or animals in the small naturally occurring...

Tech Tip: 120VAC Smoke interface

After further testing both in the field, and in our shop, it has been determined that the FireFighter device is difficult to test on Zone Type 16. It has also been found that it has its own built-in delay, which may eliminate the need for a 16 vs. a 9. We have...
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Hawkeye Security & Electronics

Hawkeye Security & Electronics