Respect of customers’ property: In an effort to show our professionalism and the utmost respect and care for customers’ property, it is our company policy to always make an effort to keep our work areas clean and safe. Further, the no-smoking policy is now extended to include no food or drinks in a customer’s property. Exceptions may include new construction job sites, and designated break rooms at businesses. We should always clean up after ourselves including removing all trash from the location. These tech tips are intended to provide insights to small nuances to help with many different products we offer. It is the small attention to detail that separates an outstanding job from an OK one. Although these apply primarily to technicians, they will help others gain insight to what the technicians do – in small doses.