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Tech Tip: Tech Communication

Today’s tip is short and sweet: Communication is the key. We always keep this in mind when taking care of customers. The best way to ensure a good service experience is GOOD COMMUNICATION both internally and with the customer. As a contrast,  we tell our employees to think about Time-Warner-Cable operates and always do the opposite.

These tech tips are intended to provide insights to small nuances to help with many different products we offer. It is the small attention to detail that separates an outstanding job from an OK one. Although these apply primarily to technicians, they will help others gain insight to what the technicians do – in small doses.