Tech Tip: Communication

Today’s tech tip is actually a simple one about communication. Keeping in mind the original communicatetech tip below, when scheduling service calls, the office should get as much information as possible to determine the problem in advance. A technician should not accept a service work order that says “troubleshoot false alarms”, or “system troubles”. We need a better definition of what was false alarming including an abbreviated history report, and a detailed description of what the troubles really are. Without good information on the front side, our technicians are less likely to be fully prepared to complete the service call. Ensuring communication from the office to the technician ensures a better service call all around.

These tech tips are intended to provide insights to small nuances to help with many different products we offer. It is the small attention to detail that separates an outstanding job from an OK one. Although these apply primarily to technicians, they will help others gain insight to what the technicians do – in small doses.