by [email protected] | Sep 12, 2014 | Tech Tips
Today’s tech tip is actually a simple one about communication. Keeping in mind the original tech tip below, when scheduling service calls, the office should get as much information as possible to determine the problem in advance. A technician should not accept a... by [email protected] | Sep 10, 2014 | Tech Tips
We often hear that a job is “100% except…” Obviously, that job is not complete– it is incomplete. We strive not to drop the ball because that last little bit wasn’t followed up on. A job is “complete” when everything relating to our assigned scope of work is... by [email protected] | Aug 29, 2014 | Commercial Security, Residential Security, Tech Tips
At a time of increased awareness of cybersecurity, Hawkeye would like to remind you of the high security features available to you, and to encourage you to follow best practices to secure your systems. These practices include: • Good password... by [email protected] | Aug 27, 2014 | Tech Tips
As many of our clients are aware, we have products that interface to an existing homes smoke detectors that were previously installed by the electricians. To my knowledge, we are the only company in town that has the technical know-how to do it. The big advantage is... by [email protected] | Aug 18, 2014 | Residential Security, Tech Tips
Did you know that when a panel is powered down, its clock goes back to January 1, 2000. Obviously, that is not what we want it to be. So our techs make sure we reset the clock. This also applies to any “low battery work order” where the system has lost...
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