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Tech Tip: Communication

Today’s tech tip is actually a simple one about communication. Keeping in mind the original tech tip below, when scheduling service calls, the office should get as much information as possible to determine the problem in advance. A technician should not accept a...

Tech Tip: Tech Communication

Today’s tip is short and sweet: Communication is the key. We always keep this in mind when taking care of customers. The best way to ensure a good service experience is GOOD COMMUNICATION both internally and with the customer. As a contrast,  we tell our...